Privacy Policy

Introduction

Vapone is a wholesale vape distributor serving retail and distribution partners in the United States and Europe. This Privacy Policy explains how we collect, use, and safeguard personal information when you use our website, request a quote, place an order, or interact with our sales team.

Information We Collect

We collect the minimum information needed to operate a wholesale business:

1. Business contact information — Name, business email, company name, phone number, country, and shipping address provided through quote requests, orders, or account registration.
2. Inquiry data — Products of interest, estimated volumes, and messages you send through our contact forms.
3. Account data — Email and login details for wholesale customer accounts.
4. Usage data — Pages visited and interactions with the website, used to improve the experience.
5. Cookies — Small data files that remember preferences and support analytics.
6. Payment data — Billing details, processed through trusted third-party payment processors. We do not store full card numbers on our servers.

How We Use Your Information

We use the data we collect to:

• Respond to wholesale inquiries and prepare quotes.
• Process, fulfill, and ship orders.
• Manage wholesale customer accounts and order history.
• Verify business status and, where applicable, licensing for regulated products.
• Send order updates, invoices, and support messages.
• Comply with legal obligations, including tax, customs, and age-restriction requirements.
• Improve our website and prevent fraud or abuse.

We do not use inquiry data for marketing without your consent, and we never sell personal information.

Data Sharing

We share personal information only in limited circumstances:

• With freight, customs, and payment providers necessary to fulfill an order.
• With service providers who help operate the website, under confidentiality obligations.
• To comply with legal obligations or lawful requests from public authorities.
• To protect our rights, property, or safety, or those of our customers.

International Data Transfers

As a distributor serving the US and EU, your information may be processed in either region. We rely on appropriate safeguards for international transfers, including standard contractual clauses where required.

Data Security

We implement industry-standard security measures, including encryption in transit and access controls. No method of transmission over the Internet is 100% secure, but we work continuously to protect your information.

Your Rights

Depending on your jurisdiction (including under the GDPR and CCPA/CPRA), you may have the right to access, correct, export, or delete your personal information, and to object to or restrict certain processing. You can exercise these rights by contacting us at the address below.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at sales@vapone.net.